FAQ
Frequently asked questions
How can I verify the authenticity of my bag?
We guarantee the authenticity of all items sold on our website. Each item is carefully inspected and authenticated by our team of experts. Other than that, Rehomemi collaborate closely with third-party professional authenticators and utilize Entrupy Technology, which uses cutting-edge AI technology to authenticate luxury items, ensuring their authenticity and protecting against counterfeits.
What are your payment methods?
We accept the following payment methods: iDEAL, credit cards (Visa, MasterCard, American Express), GPay, and bank transfers. All payments must be made in Euros (€). Payments are processed securely through our payment gateway partners. Your payment information is encrypted and protected. We do not store your payment details on our servers. Our secure online checkout system is provided by Stripe.
How does Sourcing/Pre-order works?
Here's how I handle shipping:
We take great care in packaging each item securely to prevent any damage during transit, using high-quality materials and best practices to ensure your luxury items arrive in pristine condition. We partner with reputable courier services such as DHL and PostNL, to offer reliable and trackable shipping options, including international shipping to most countries. For domestic purchases, we use DHL or PostNL and require a signature upon delivery. International purchases are shipped using DHL, UPS, or FedEx, also with a required signature upon delivery. Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s status. International shipping costs are calculated based on the destination, weight, and dimensions of the package, and are displayed at checkout. Orders are typically processed within 2-5 business days, with international delivery times ranging from 7-14 business days. In the rare event of loss or damage during shipping, our customer service team will work with the courier to resolve the issue and ensure you receive a replacement or refund. If you need to change your shipping address, please contact us promptly, and we will accommodate your request if the order has not yet been shipped. International shipments may be subject to customs duties, taxes, and fees, which are the recipient’s responsibility. We suggests international customers to contact us first when placing an order at info@rehomemi.nl
Do you offer returns?
We are dedicated to providing high-quality second-hand luxury items, and to maintain the integrity and authenticity of our products, we have a strict refund and return policy. Items must be returned in the exact condition they were received, with all original packaging, tags, and certificates of authenticity intact, within 14 days of receipt. Customized or personalized items, items marked as “Final Sale,” sourced/pre-order items and items showing signs of wear, damage, or alteration are non-returnable. For more details, please refer to our terms and conditions under the and Returns and Refunds policy.
How are your prices so good?
We offer competitive prices on luxury second-hand products by sourcing items from a network of trusted sellers and consignors, allowing us to acquire high-quality products at lower costs and pass the savings on to our customers. Each item undergoes a rigorous authentication process to ensure its authenticity and quality, so you can shop with confidence. We operate primarily online to reduce overhead costs, enabling us to offer better prices without compromising on service or quality. Additionally, we regularly offer discounts and promotions on selected items. Our pricing is based on factors such as the item’s condition, brand, rarity, and current market value, ensuring fair and competitive prices. While our prices are generally fixed, we occasionally have special promotions or discounts. We do not offer price matching but are confident that our prices are among the best in the market for the quality and authenticity of the items we offer. We believe in transparent pricing with no hidden fees. We encourage you to compare our prices with other reputable sellers to ensure you are getting excellent value for your money.
Consignment
Consignment What are your commission charges?
My commission charges are flexible and depend on the item’s value. To receive a tailored estimate, kindly fill out the brief form on the SELL page. Upon submission, I’ll evaluate your item(s) and present a competitive proposal!
What is consignment?
Consignment involves listing your item(s) on my platforms, and you receive payment when the item sells. I offer two consignment modes: traditional and middleman.
In traditional consignment, you ship your item to me with a provided shipping label. I professionally photograph and list it on my website and social media platforms. Once sold, you’ll receive payment within 72 hours through your chosen payment method.
Middleman consignment differs as you retain possession of your item. I’ll list it on my social media platforms, and once sold, you’ll receive payment after the buyer confirms receipt. The buyer pays the full amount upfront, but funds are released to you only upon delivery to ensure security for all parties involved.
What brands do you accept for consignment?
For consignment, I accept items from any brand! If you’re unsure whether your item will be considered for consignment, please feel free to fill out a contact form or send an email to rehomemi@gmail.com
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