Terms & Conditions

Terms and Conditions

Welcome to Rehomemi. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions, governed by Dutch law. These terms, together with our privacy policy, govern Rehomemi’s relationship with you in relation to this website. All content on this site, including text, graphics, logos, images, and software, is the property of Rehomemi and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the site without our express written permission. If you do not agree with any part of these terms and conditions, please do not use our website.

When you create an account with us, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We reserve the right to terminate accounts that are used in violation of these terms.

You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the site.

To the fullest extent permitted by law, Rehomemi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use or inability to use the site, or any unauthorized access to or use of our servers and/or any personal information stored therein.

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on the site. Your continued use of the site after any changes constitutes your acceptance of the new terms.

These terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. If you have any questions about these terms, please contact us at info@rehomemi.nl.

The term ‘Rehomemi’ or ‘us’ or ‘we’ refers to the owner of the website whose with trading address Van Konijnenburgstraat 97, 2035XG Haarlem. Please note this is not a visiting address. Our company registration number is 93649916. The term ‘you’ refers to the user or viewer of our website.

Shopping

Condition and Authenticity

All items sold on our website are PRE-LOVED. While we strive to provide accurate descriptions and high-quality images, please note that items may show signs of wear and tear. We do not guarantee that items will be in perfect condition. Feel free to send us an email at info@rehomemi.com for extra detailed information before purchase.
We guarantee the authenticity of all items sold on our website. Each item is carefully inspected and authenticated by our team of experts. Other than that, Rehomemi collaborate closely with third-party professional authenticators and utilize Entrupy Technology, which uses cutting-edge AI technology to authenticate luxury items, ensuring their authenticity and protecting against counterfeits.
All prices listed on our website are in Euros (€) and include VAT, unless otherwise stated. Prices are subject to change without prior notice. We strive to ensure that all pricing information on our website is accurate, but errors may occasionally occur. If we discover an error in the price of any item you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

Order Acceptance and Cancellation Once your order has been placed, you will receive an order confirmation email detailing the items purchased, the total cost, and the estimated delivery date. Please review this information carefully and contact us immediately if there are any discrepancies. We reserve the right to refuse or cancel any order for any reason, including but not limited to errors in product details or pricing. If we cancel an order, we will notify you and provide a refund for the amount paid, excluding any shipping fees.

Payment Methods We accept the following payment methods: iDEAL, credit cards (Visa, MasterCard, American Express), GPay, and bank transfers. All payments must be made in Euros (€). Payments are processed securely through our payment gateway partners. Your payment information is encrypted and protected. We do not store your payment details on our servers. Our secure online checkout system is provided by Stripe.

Payment Terms and Confirmation Full payment is required at the time of purchase. Orders will not be processed until payment has been received in full. If your payment is declined, your order will be cancelled. Once your payment is successfully processed, you will receive a confirmation email with the details of your purchase. Please keep this email for your records.

Currency Conversion If you are purchasing from outside the Eurozone, your credit card company or bank will convert the amount charged to your local currency at the current exchange rate. We are not responsible for any discrepancies caused by exchange rate fluctuations or additional fees charged by your bank or credit card provider.

Disputes and Chargebacks In the event of a payment dispute or chargeback, please contact our customer service team immediately at info@rehomemi.nl. We will work with you to resolve the issue promptly. Unauthorized chargebacks will be investigated, and we reserve the right to take legal action if necessary.

Price Adjustments We do not offer price adjustments on previously purchased items. The prices listed on our web shop are final and non-negotiable. Prices for our products are subject to change at any time without notice. Promotional discounts and offers are only valid during the specified period and cannot be applied to past purchases.

Errors and Omissions We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. This includes errors in pricing, product descriptions, and availability.

If an order is canceled due to a pricing error, we will notify you and refund any amount paid for the product, excluding any shipping fees. In the case of items mistakenly listed as free, the Rehomemi can cancel the order and is not required to refund any shipping fees paid. This aligns with the general principle that errors in pricing do not obligate the seller to honour the incorrect price. In the event that a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.
We make every effort to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
We strive to ensure that all product details, including descriptions, prices, and availability, are accurate and up-to-date. However, errors may occasionally occur.

Sourcing/Pre-order

Pre-ordering indicates that we are actively sourcing the luxury items you desire. By placing a pre-order, you agree to comply with these terms and conditions. Please contact us at info@rehomemi.nl. Our team will assist you in acquiring your desired items.

Delivery times vary based on the item being sourced. An estimated delivery date will be provided at the time of purchase.

Payment Terms A 30% down payment is required before we begin sourcing the item. Once the item is sourced, you will receive an email with instructions to complete the payment. The item will only be shipped once full payment is received.

Cancellation Policy You may cancel your pre-order within 14 days of payment confirmation. A 15% non-refundable sourcing fee will apply to all cancellations.

Authentication and Quality Assurance All items undergo a rigorous authentication process to ensure quality. Upon arrival of the source item/s, we will thoroughly inspect the item and notify you of any flaws.

Order Tracking You can track your pre-order through your account and receive email updates.

Fees and Refunds There are no additional fees for pre-ordering, except for the cancellation fee. Refunds on pre-order items are not allowed due to the time and effort involved in sourcing. However, we can assist you in reselling your item via our website availing our consignment services. Please refer to our consignment policy.

Serious Inquiries Only The pre-ordering process is intended exclusively for serious inquiries and committed customers, given the significant time and effort involved in sourcing items. For any further questions or assistance, please contact us at info@rehomemi.nl.

Payment Methods

We accept the following payment methods: iDEAL, credit cards (Visa, MasterCard, American Express), GPay, and bank transfers. All payments must be made in Euros (€). Payments are processed securely through our payment gateway partners. Your payment information is encrypted and protected. We do not store your payment details on our servers. Our secure online checkout system is provided by Stripe.

Shipping and Handling Fees

Shipping and handling fees are not included in the item prices and will be added to your total purchase price at checkout. The fees vary depending on the delivery location and the size and weight of the items. You will be informed of the total shipping cost before you complete your purchase.

Taxes and Duties

For international orders, additional taxes, duties, and customs fees may apply depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

Refunds and Returns

We are committed to providing high-quality second-hand luxury items. However, due to the nature of our products, we have a strict refund and return policy to ensure the integrity and authenticity of our items.

Eligibility for Returns

Items must be returned in the exact condition and state they were received, with all original packaging, tags, and certificates of authenticity intact.
Returns must be initiated within 14 days of receipt of the item. After this period, no returns will be accepted.
A valid proof of purchase must be provided for all returns.

Non-Returnable Items

Any items that have been customized or personalized are non-returnable.
Items marked as “Final Sale” are not eligible for return or refund.
Items that show signs of wear, damage, or alteration are not eligible for return.
Returns and refunds on pre-order items are not allowed due to the time and effort involved in sourcing. However, we can assist you in reselling your item via our website availing our consignment services. Please refer to our consignment policy .

Return Process

To initiate a return, contact our customer service team at info@rehomemi.nl within 7 days of receiving your item. Please note that it’s the customers RESPONSIBILITY to contact us ahead of time for assistance.
Once your return request is approved, you will receive an instruction from us through email within 2-3 workings days on how to return your item.
Customers are responsible for the cost of return shipping. We kindly request our customers to return the item securely and with registered shipping (including track and trace), so we can assist you if any issues arise. Please note that shipping costs and customs fees are non-refundable. Additionally, for items that cannot be insured through standard couriers, we offer assistance via a third-party shipping insurance company. We will not accept items that are not shipped with insurance, as we are not responsible for lost or damaged returns.

Refunds

Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria.
If your return is approved, a refund will be processed to your original method of payment within 14 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact our customer service team within 48 hours of receipt. We will provide instructions for returning the item and will cover the cost of return shipping. Upon receipt and inspection, we will send a replacement item or issue a full refund, including shipping costs.

Legal Compliance

This policy is in accordance with Dutch consumer protection laws and the EU Directive on Consumer Rights. For more information on your rights, please visit Consumer rights directive – European Commission (europa.eu).

Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website and purchase our products.

Information We Collect We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, shipping address, and payment information.
Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.

How We Use Your Information We use the information we collect in the following ways:

To process and fulfill your orders.
To communicate with you about your orders, account, or customer service requests.
To improve our website, products, and services.
To comply with legal obligations.

Sharing Your Information We do not sell, trade, or otherwise transfer your personal data to outside parties except as described below:

Service Providers We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

Your Have the Right to:

Access your personal data.
Correct any inaccurate or incomplete data.
Request the deletion of your personal data.
Object to the processing of your personal data.
Request the restriction of processing your personal data.
Request the transfer of your personal data to another party.

Cookies We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Changes to Our Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. If you have any questions about this Privacy Policy, please contact us at info@rehomemi.nl

Errors and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. This includes errors in pricing, product descriptions, and availability.

If an order is canceled due to a pricing error, we will notify you and refund any amount paid for the product, excluding any shipping fees. In the case of items mistakenly listed as free, the Rehomemi can cancel the order and is not required to refund any shipping fees paid. This aligns with the general principle that errors in pricing do not obligate the seller to honour the incorrect price. In the event that a product is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.

We make every effort to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
We strive to ensure that all product details, including descriptions, prices, and availability, are accurate and up-to-date. However, errors may occasionally occur.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. This means that any legal issues or disputes that arise from these Terms and Conditions will be interpreted and resolved based on Dutch law.

Jurisdiction Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Netherlands. This means that if you have any legal claims or disputes with us, they must be brought before a court located in the Netherlands. By agreeing to these Terms and Conditions, you consent to the jurisdiction of these courts.

Implications for International Customers If you are accessing our website from outside the Netherlands, please be aware that you are responsible for complying with local laws. By using our website and purchasing our products, you agree that the laws of the Netherlands will govern any disputes, regardless of your location.

Conflict of Laws In the event of a conflict between Dutch law and any other applicable laws, Dutch law will prevail. This ensures consistency and predictability in the application of these Terms and Conditions.

Legal Advice We recommend that you seek independent legal advice if you have any questions about how the governing law and jurisdiction clauses may affect your rights.

Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically to stay informed of updates.

Notification of Changes If we make significant changes to these Terms and Conditions, we will notify you by email or by posting a notice on our website. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Binding Agreement By continuing to access or use our website after any amendments become effective, you agree to be bound by the revised Terms and Conditions. If you do not agree to the new terms, please stop using our website.

Review and Acceptance We encourage you to review these Terms and Conditions regularly to ensure that you understand the terms and conditions that apply when you access or use our website and services. If you have any questions about these Terms and Conditions, please contact us at info@rehomemi.nl.

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